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We are looking for an energetic and persuasive Telecaller to join our team. The Telecaller will be responsible for reaching out to potential or existing customers, explaining products or serv

Soft Skills Sales techniques Multilingual ability Adaptability to different types of customers and situations. Good problem-solving skills to handle difficult customers. Confidence and a positive attitude. Basic computer knowledge (MS Office email spreadsheets). Ability to handle objections & rejections positively. Excellent verbal communication (clear polite and confident). Active listening skills Persuasion and negotiation

SWSHYD

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Requirements

Job Requirements

Education & Experience

  • Minimum 12th pass; Bachelor’s degree preferred.

  • Prior experience in telecalling, telesales, or customer service is an advantage (freshers welcome).

Technical Skills

  • Proficiency in basic computer applications (MS Office, CRM software).

  • Ability to learn and explain product/service features quickly.

Soft Skills & Competencies

  • Excellent verbal communication skills in [insert language(s): English, Hindi, regional as required].

  • Strong listening and persuasive skills.

  • Patience, empathy, and customer-focused approach.

  • Target-driven with ability to handle rejections.

  • Good organizational and time management skills.


    Job Details

    • Job Title: Telecaller

    • Department: Sales / Customer Service / Support

    • Location: HYDERABAD

    • Employment Type: Full-time 

Description


Key Responsibilities

Customer Interaction & Communication

  • Make outbound calls to prospective or existing customers to inform them about products/services.

  • Answer inbound calls and address customer queries promptly.

  • Explain product/service features, pricing, and benefits clearly.

  • Maintain professional and friendly communication at all times.

Sales & Lead Generation

  • Generate leads, set appointments, or close sales as per targets.

  • Follow up with customers to ensure conversions and satisfaction.

  • Handle objections and persuade customers effectively.

Data Management & Reporting

  • Maintain accurate records of calls, customer details, and outcomes in CRM/database.

  • Update customer information regularly.

  • Provide feedback to the team/management on customer needs, concerns, and market trends.

  • Prepare daily/weekly call reports and share updates on performance.