Job Title: Telecaller (Telemarketing Representative) Location: Hyderabad

We are looking for a highly motivated and enthusiastic Telecaller to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, engaging with customers, generating leads, and ensuring customer satisfaction. The Telecaller will assist in promoting our products/services and drive sales while maintaining excellent customer relationships.

Details

Key Responsibilities:

• Outbound Calling: Make outbound calls to potential customers, explain products/services, and generate interest.
• Lead Generation: Identify and qualify leads by reaching out to prospects and gathering information to pass to the sales team.
• Customer Interaction: Answer inbound calls, respond to customer queries, and resolve issues effectively.
• Follow-up: Follow up on leads and prospects to convert inquiries into sales or appointments.
• Data Management: Maintain accurate records of customer interactions, feedback, and sales activity in CRM systems.
• Sales Target Achievement: Meet or exceed daily, weekly, or monthly sales targets, if applicable.
• Product Knowledge: Stay updated on product/service offerings and communicate them accurately to customers.
• Customer Feedback: Gather customer feedback and provide suggestions to improve service or product offerings.
• Maintain Quality Standards: Ensure all calls are conducted professionally and in alignment with company policies and customer service standards.

Skills & Qualifications:

• Excellent Communication Skills: Fluent in English, Hindi, Telugu . Good with any of 2 languages verbal and written communication.
• Persuasiveness: Ability to convince and persuade customers in a positive, non-pushy way.
• Problem-Solving: Quick to identify problems and propose solutions to ensure customer satisfaction.
• Customer-Focused: Patience and empathy when dealing with customers.
• Sales Experience: Previous experience in telemarketing or sales is a plus.
• Basic Computer Skills: Familiarity with CRM software and office tools (Excel, Word).
• Attention to Detail: Ability to document customer interactions accurately.

Educational Requirements:

• High school diploma or equivalent; a degree is a plus.
• Relevant telemarketing/sales certification is an advantage.

Working Conditions:

• 10AM -6PM, SAT - SUN OFF